TransTRACK.ID is a growing startup in Fleet Telematics industry, based in Jakarta, Bandung, and Surabaya with holding company in Singapore, currently seeking a Operations Executive. The role will be based in Indonesia and responsible to develop and deploy strategies for scaling the operations facing significant growth over the next three years.
Duties and Responsibilities
- Prepare and set the GPS device to be installed and send to the technician
- Coordinate with telecommunication providers to order new sim cards and activate / deactivate sim cards
- Support installation / de-installation and maintenance
- Serving customer requests related to the platform
- Receive customer complaints and coordinate with related sections for their resolution
- Checking offline customer units and coordinating with related sections for completion
- Order GPS tools, sensors and technician needs for installation, and coordinate with related parties
- Manage documents related to operations (Installation Minutes / Work Orders, Handover Minutes from providers, etc.)
- Create a daily installation report (new installation, replace, and deinstall)
- Creating reports needed by company
